Pets on the Green
Pets on the Green
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If you got a confirmation email, you are booked. It lists the date, time, how many people and what you paid. If there is no email, check your junk folder first, then tell us — do not book again, as you may be charged twice.
If something on it is wrong, or you think you paid for the wrong number of people, just tell us. We would far rather fix it now than on the day, and we will not charge you twice for the same mistake.
You can see your bookings any time under Manage my booking.
Please tell us beforehand rather than on the day. Use the add people form and we will add them and send a payment link.
We ask for at least 48 hours so we can bring enough animals and handlers. At our centre there is a hard limit of ten visitors — that is how many fit in the animal room, with our staff on top — so an extra person is not always possible, and it is better to know before you travel than after.
No — please don't travel without a booking. Sessions are booked online only. You cannot arrive and buy a visit on the door the way you would at a theme park or a farm park: there is no ticket desk, no one at the gate, and we cannot take payment on arrival.
It is a working animal room in a family home. Sessions run through the day, and someone arriving unannounced means interrupting a session that another family has paid for — sometimes a child who has found it hard to come at all.
The hours on this site are when booked sessions run, not hours you can call in. Book online first, even for the same day — there is often a slot this week.
All bookings are made online through our website. We’re not able to take bookings by email or phone.
Schools, local authorities and care homes who need to be invoiced can email us instead.
No. Bookings are paid in full when you book.
It varies, but school holidays and half terms get busy and book up faster. If you have a date in mind for a holiday week, book early.
Often yes — this week or even tomorrow, if there's a slot. Just ask.
Card online when you book, and the full amount is taken at that point. That is the quickest route and it is available any time.
Schools, nurseries, care homes and local authorities can be invoiced against a purchase order — get in touch rather than booking through the website.
Tell us and we'll do what we can. If there's no session after yours we'll usually run over to give you the full time. If we're fully booked we can't, because the next family is waiting — so the session will be shorter.
You can move a centre booking yourself through Manage my bookings, as long as it’s more than 5 days away.
Parties and visits we come to you for can’t be changed online, so please message us.
It's very unlikely, because we have back-ups for most things.
If Ciera is unwell, a member of the team runs the session. If an animal needs a vet, another keeper carries on while that's dealt with. If the van breaks down we can travel in another vehicle where it's safe for the animals, or offer your session at the centre instead.
Yes. Gift cards start from £20 and are emailed to you. Just quote the code when you book.
Yes — reduced rates for SEND bookings, and discounts on packages and block bookings.
Vouchers are for a value, not a named animal or a named experience. The recipient puts it towards whatever they choose to book.
That is deliberate — it means the voucher still works if an animal is unavailable, or if they would rather do something else entirely.
We send vouchers by email only. You are very welcome to print it out and put it in a card — plenty of people do.
Yes. It comes off the total the same as any other booking.
Yes — that is exactly what a voucher is for. They choose the date themselves when they are ready.
Yes. Either vouchers for people to book themselves, or you book a session directly — here for a group, or we come to you. Tell us roughly what you have in mind and we will work out which is simpler.
Not necessarily. Packages can be used with any member of our team, and we can’t guarantee the same staff member for every session.
Sessions are booked with Pets on the Green rather than with an individual. Staff may change because of scheduling, and that doesn’t affect our cancellation or refund terms.
Everyone who runs sessions is trained here and DBS-checked — meet the team.
Yes. Everyone in the room has a paid place, including parents and carers.
For SEN bookings, the reduced SEN rate applies to everyone in the group.
Babies under 1 are free, as long as they stay on a lap or in a carrier.
Yes. Our SEN rate is £18 per person on weekdays and £20 per person at weekends.
It applies to everyone in the group, with an access card or similar proof.
Weekends cost more — £25 per person instead of £20, and £20 instead of £18 on SEN sessions.
Bank holidays are charged at the normal rate for whichever day of the week they fall on. There is no separate bank holiday surcharge.
By tier, based on how many are taking part: £250 covers up to 10, £300 up to 15, £350 up to 20 and £450 up to 30.
So you pick the package that covers your numbers rather than paying a headcount. You do not need an exact number when you book — just book the tier that covers you.
No — the full amount is taken when you book.
Schools, nurseries, care homes and local authorities can be invoiced against a purchase order, so if you are booking on behalf of an organisation, get in touch rather than booking online.
There is no refund on the day. The slot, the staffing and the animals were all set aside for the numbers you booked, and by then it is too late to offer the space to anyone else.
If you know beforehand that your numbers have dropped, tell us in time to change the booking — that is exactly what the notice period in our terms is for.
Usually fine, and you can pay for the extra places on the day by cash or card. Please tell us beforehand if you possibly can.
At our centre 10 is a hard limit and we cannot go over it, so extras beyond that are not possible however they turn up.
Mobile private sessions also cap at 10. Parties go up to 30, with more handlers brought along to match — that is what the bigger packages pay for. Either way we need your final numbers in advance, because the staffing depends on them.
No, because we do not offer them. Sessions run between 9.30am and 5.30pm. Evenings are occasionally possible by arrangement — see below.
No. The hours we publish are the hours booked sessions run between — they are not opening hours in the sense of a shop or a farm park.
Everything is by appointment, booked online in advance. If you are outside with no booking, we may well be mid-session and unable to come to the door.
We’re open Tuesday to Saturday, 9.30am to 5.30pm.
Monday is our animals’ rest day, and Sundays are by request only.
Monday, no — we are closed. Sunday and Monday are our animals’ rest days, two in a row, every week.
Sunday, the centre is closed too, so the family can actually use the garden at the weekend. Centre visits never happen on a Sunday.
Mobile bookings may be possible by request on a Sunday. When we take one, we swap the rest day to the Tuesday that week so the animals still get their two consecutive days. It cannot be booked online — message us and we will tell you whether your date works.
Sometimes, by arrangement, and how late depends on the day.
If we run an evening session we start later that day rather than adding hours onto the end — so we cannot do a morning and an evening on the same day. The animals work one stretch, not two.
Usually yes, as long as the bank holiday does not land on one of our rest days. Worth asking.
Up to two hours can be booked online. If you want longer than that, get in touch and we will talk about whether it makes sense — for most people, and for most children, two hours is already a lot.
Whatever you already have. An Access Card, a DLA or PIP award letter, an EHCP, or a letter from school or a clinician — any of those is fine.
We are not strict about which, and we are not going to interrogate anyone. We just need something, because the reduced rate has to be applied fairly to the families it is meant for.
If you are home educated or still waiting on an assessment and have nothing formal yet, message us and we will talk it through.
There’s no minimum age. Everyone is welcome, from babies to adults.
Under 16s must come with an adult. Anyone aged 16 or over is welcome to come on their own.
Under 16s must come with an adult, and an adult needs to stay for the session.
For SEN sessions, a parent or carer needs to stay if the visitor is under 16 or needs support. For alternative provision placements, parents and carers can leave.
Up to 10 people can be in the room at once, including adults.
For bigger groups, we can come to you instead — see parties and events.
Everyone attending, whether they handle animals or just watch.
Children under 1 are free if they stay on a lap, in a carrier or in a pushchair.
From their first birthday onwards, a child counts as a place. Little ones need more supervision and more help with the animals, not less, which often means more staff rather than fewer.
Yes, except for alternative provision sessions.
Yes. The adult needs to be 16 or over, and you'd pay the two-place minimum.
Yes, at the full rate — everyone in the room counts as a place.
Yes, if you are 16 or over. The minimum charge is for two places, so a solo visit costs the same as two people — the hour, the room and the keeper are the same either way.
No. Never. Every session at our centre is private — the animal room is yours for your hour.
No other families, no strangers walking through, no group session with people you have not met. It is your group, your keeper and the animals, and that is all.
It is why the minimum charge is for two places: you are booking the room and the keeper for that hour, not a seat in someone else’s session.
Yes, as long as you are within the maximum of 10.
We take one payment for the booking rather than splitting it at our end, so whoever books pays in full and the other family settles up with them.
Usually not, as our sessions are booked back to back.
If no one is booked after you, we may be able to offer extra time, which is charged.
No, sorry. Our centre is in a private family garden, and the garden isn’t part of the visit.
Yes — it is a £10 add-on, and it is the thing people most often tell us they wish they had booked.
Add it when you book: choose your session, and on the step that lists extras tick Bath a hedgehog or skinny/guinea pig before you pay. It is not something we can add once you are here, so please add it at the time.
One bath covers your whole group. It is one animal having a bath, and everyone with you can help and take a turn — you do not need to buy one each. That is why the booking form only lets you add one.
Which animal it is depends on who is due a bath and who is in the mood on the day. If you forgot to add it, message us before your visit and we will sort it.
Yes, and please do. Write their names in the notes box when you book — that box exists for exactly this.
At our centre they all live here, so nothing needs reserving in advance. Telling us just means we have them ready, and we plan the order so the ones you came for are not rushed at the end.
The most requested are hedgehogs, skinny pigs, sugar gliders and the reptiles. For a mobile booking the list is shorter, because only some animals travel — here is who can come to you.
60 minutes as standard. You can book up to two hours online if you'd like longer — get in touch for anything beyond that.
Your hour is the time in the room. The few minutes we spend collecting you from the front aren't taken off your session. We come out either at your booking time or a couple of minutes before, so if you're on time we usually run slightly over.
Birthday parties are 60 minutes — contact us if you'd like longer.
Press the gate buzzer and wait on the bench in the driveway. A keeper comes out to collect you while everything is got ready.
We walk through the garden to the animal room. Shoes come off at the door if it's your first visit or you don't come often — socks recommended.
First-timers get a walk round each enclosure so you know what's here. Weekly regulars skip that and go straight in.
Then tell us who you'd like to meet. Nothing needs requesting in advance.
It’s your hour, and you can spend it however you like. If your child wants all sixty minutes with the parrot, or one snake, or one hedgehog, that’s completely fine — nobody is moved along. The only condition is that the animal is happy with it too, and we’ll tell you if they’ve had enough.
The rest of the hour is yours — meet, hold, stroke, feed and ask as many questions as you like, at your own pace. Our sensory den is available at any time, no need to ask or book it separately.
If anyone's nervous we never push. We encourage gently, have a laugh, build a bit of trust — and by the end almost everyone who started nervous is handling animals confidently.
It's usually just your keeper with you. For bigger bookings a second team member joins, up to two staff in the room.
At our centre, almost always. Our animals live here rather than being brought in, so the whole collection is in the room whichever day you come.
The exceptions are few: an animal that is unwell, mid-shed or simply having an off day, and babies, which we only have after a litter. Some of our species are also short-lived, so the collection changes over time.
If you are booking specifically to meet one animal, say so in the booking notes. We will tell you honestly before you come whether that is likely, rather than letting you turn up hoping.
On a mobile booking it depends on your 10 species and on the weather — see the animal list.
We have over 70 animals across around 30 species, so you won't meet every single one in an hour — tell us your favourites and we'll make sure you meet them.
How many is entirely up to you. Some people want to fit in as much as possible. Others spend the whole hour with one animal, and that’s just as good a session. Roughly six species is what most people do in an hour, but it’s an average, not a plan.
We never bring an animal out for less than two minutes, and usually around five. Rushing confuses them, mistakes happen and they don't enjoy it — so we fit in as many as we safely can.
At our centre, yes — and you do not need to choose in advance. All of our animals live here, so whoever you would like to meet is already in the room. There is no list to pick from when you book, and nothing to request ahead of time.
First-timers get a walk round every enclosure at the start. Then you simply say who you would like to meet, and we bring them out.
If someone in your group is set on one particular animal, put it in the booking notes anyway. We will make sure you meet them early in the hour rather than running out of time.
Mobile bookings work differently, because we can only bring what travels — there you choose 10 species from over 30 when you book. The animal list shows what travels and what stays here.
Almost everything. A few exceptions:
With this many animals, you won't notice what you can't hold compared with what you can.
Completely fine. There's no pressure to touch or handle anything. They can watch from wherever feels comfortable and we'll encourage gently if and when they're ready.
Also completely fine. They can take a break in our sensory den or step outside the garden room, and come back and carry on at their own pace within your time slot.
Yes, photos and videos are very welcome. We just ask for no flash, as it can startle some animals.
Yes. There's a sofa for normal seating, beanbags and cushions in the sensory den, and cushions or a stool by the animal handling mat.
At the centre, we say happy birthday and the birthday child picks two stickers at the end instead of one.
At the centre and on mobile visits, the birthday child helps choose which animals come out and in what order, gets to handle them first, and gets first go at special jobs — like feeding live food to the reptiles, which is a real treat.
On a mobile party, the birthday child also gets a handwritten animal-themed birthday card from us, plus either a Pets on the Green pen or keyring.
If you'd like us to sing, just say — we're happy to, but we need telling.
Yes. Film away — just no flash. Sessions are private, so the only people in your footage are your own group.
If it is for a school or college project and you need anything specific, say so when you book and we will make sure you get it.
Please do — we would love it. Tag us and we will usually share it.
Tell us as soon as you know — the earlier you tell us, the more we can do.
Private sessions at our centre
Mobile bookings — parties, events, care homes and group visits
Mobile bookings have a longer no-refund period because we hold the whole day for you — the journey, the extra handlers and the animals are all committed in advance, and a date released at a few days’ notice almost never gets filled.
Full cancellation policy, including alternative provision placements.
Yes. The animal room is indoors, heated and air conditioned, so rain makes no difference to a visit here.
Usually we still run, as long as it is safe to travel and safe for the animals. Animal welfare comes first — if it doesn’t, we will tell you well before your slot.
At our centre, no. The animal room is air conditioned, so a heatwave outside doesn’t affect a visit here.
For mobile bookings it can change a lot. Our van’s air conditioning doesn’t fully reach the back where the animals travel, and we won’t put them through a hot journey. We carry a generator, a fan, cold water and ice packs, and that covers most warm days.
In genuinely high temperatures we will bring only the reptiles and the species that cope with heat — or, if it is bad enough, postpone or refund. That is a welfare decision and not one we will be talked out of.
Yes.
Rarely. Christmas, Boxing Day, New Year’s Eve and Halloween are the usual ones.
Whichever you prefer — your choice, not ours. If we cancel, you are never left out of pocket.
Completely, and it is more common than you think. Quite a few children spend the first ten minutes watching from the side before they touch anything.
Nobody is made to handle an animal, nobody is asked twice, and nobody comments on it. Watching the whole hour and handling nothing is a perfectly good session.
Tell us in the notes when you book — something like “she will want to watch first” is enough — and we will start with the calmest animals and let her come to us.
Yes — that is most people who come. Nobody arrives knowing what they are doing, and nothing is expected of you.
No. Never.
We will gently encourage where we think it is right for that person, and we are quite good at reading when that is. But a no is a no, and it will not be tested twice.
Yes, and plenty do. You still pay for the place — everyone in the room is part of the session whether they handle anything or not.
Only if you want to. It is your hour and you choose the order.
Some people want to build up slowly, and some want the snake first to get it over with. Both work.
Of course, and no explanation needed. There is no refund for the unused time, but there is no awkwardness about it either.
Yes, at the normal price. We can’t do a free second go — the slot was held for you and the hour was staffed, whether it went well or not.
Do tell us how the first one went, though. Knowing what was difficult means we can set the next one up differently.
Mostly no. The only genuinely loud animal here is our galah cockatoo, and she is a quiet bird for a cockatoo — she is very rarely loud at all.
If noise is a worry, we have several ways round it: ear defenders you can borrow, our sensory den, which has a sound-proofed fibre optic ceiling and is much quieter inside, and we can give the cockatoo new toys or something to work on so she has something better to do.
Tell us when you book and we will find a way to make it comfortable.
Normal, even lighting throughout — kept low rather than bright. Nothing flashes, nothing strobes, and nothing starts unexpectedly.
The sensory den has a fibre optic ceiling. Tell us if you would rather it was off.
No. Nothing perfumed, no disinfectant hit, and no ammonia. People are usually surprised by how little it smells.
Of course — bring whatever helps. We also keep ear defenders here if you would rather not carry your own.
Tell us when you book and we will work round it.
Some animals live in enclosures in the room and cannot be moved out. Snakes are the usual one, and by far the most common fear we hear about. What we can do is keep them shut, never take them out, and not talk about them — and for almost everyone that is enough.
The spiders are only here at all when the team member who owns them is working and someone has specifically asked to meet them. So if spiders are the problem, you almost certainly will not see one.
For what it is worth, I am frightened of spiders myself. I am fine with them in the room as long as I know exactly where they are and that they are shut in — loose is another matter entirely. So this is not something we will be dismissive about.
Yes, and it happens more often than you would think. Watching is a completely normal way to spend the hour.
Nobody will keep offering, and nobody will make a thing of it.
Please park on the road outside, press the buzzer on the gate and wait on the bench. A member of our team will come and collect you.
If you need to park on the driveway for mobility reasons, please let us know in advance.
Press the buzzer on the gate and wait on the bench. A member of our team will come and collect you.
Please come at your booked time rather than early — there’s no waiting area indoors.
Yes, there's a bench in the driveway.
Bus — Hillbury Road on Westhall Road is about 195m away, a 2–3 minute walk, served by the 403, 409 and 411. The Green stop is about 291m away with the same routes.
Train — Whyteleafe South and Upper Warlingham are both about 1.5km away.
Pushchairs are welcome, but the animal room is about 8m by 4m so space is limited and we can't guarantee you'll be able to move a pushchair freely around it.
We ask that pushchairs stay in one place near where you're sitting, for animal welfare and hygiene — visitors remove outdoor shoes before entering to avoid bringing in contaminants like fox faeces.
If the weather's suitable you can leave a pushchair in our secure private garden. If it's raining or snowing, or the baby is asleep, it can come in with you.
Yes. We have a flat driveway, step-free access and a ramp into the animal room.
Please mention it in your booking notes so we can have the ramp ready.
Wifi is available on request. Mobile signal is generally fine, though coverage varies between networks.
Bring them into the animal room with you. It is your room for the hour and there is space to put things down.
There’s a public toilet directly opposite the centre.
Do pop in before your session if you think you might need to — we’re a small setup and don’t have visitor toilets.
We don’t allow food at the centre, as some animals move freely around the room.
Drinks are fine, and we provide free bottles of water.
Birthday cake is fine at mobile parties.
Yes — Warlingham village is close by. Flavours Coffee Bar, Village Cafe, Dining at 412 and Scoops Company are all nearby, with more cafés, restaurants and shops around The Green and Limpsfield Road.
Some animals have claws, nails or quills that can scratch.
We’ll show you how to hold each one safely, and nobody has to touch anything they don’t want to.
Please tell us when you book, especially about severe or life-threatening allergies.
We work directly with animals, their food and their bedding, so we cannot guarantee an allergen-free environment. We're happy to discuss individual requirements before your session and make reasonable arrangements where we can.
Yes. Hands are always washed properly with soap and water after handling animals. Before handling, we use hand sanitiser, wipes or washing as appropriate.
We use a portable camping sink, emptied, cleaned and refilled daily.
Our animals are carefully selected and handled with safety in mind, but animals are animals and bites and scratches are possible. Everyone is given instructions before handling and we ask you to follow staff guidance.
If it happens, the animal is safely secured and the area is cleaned and treated. The incident is recorded, and we'll recommend further medical attention if needed.
Yes, with supervision. Every interaction is supervised by an experienced member of staff, and suitability depends on the individual child, the animal and what's being done.
Young children are never expected to handle an animal on their own, and animals can be brought to a child rather than the child moving around the room.
You're very welcome. But some animals can carry bacteria such as salmonella, which carries more risk for some people. Reptiles, amphibians and some other animals can carry it even when they look completely healthy.
Please tell us when you book so we can advise which interactions are best. Thorough hand washing with soap and water afterwards is essential, and please don't eat or drink while handling.
Yes, and there's a first aid kit on site.
There's a family pet dog at the property, but it does not enter the animal room and doesn't interact with visitors. You might see it through a window.
It would only need moving if someone had to use the household toilet in an exceptional circumstance — in which case it would be secured first.
Animal welfare always comes first. If an animal isn't fit to take part, it doesn't — we'll substitute another suitable animal or adapt the session. If we can't find a suitable alternative, we'll talk through the options with you.
Some of our species are naturally short-lived. If an animal becomes unavailable before your booking we'll let you know and offer a suitable alternative. We'll never include an animal that's unwell.
At the centre you will meet a wide mix over the session — mammals, reptiles, amphibians, birds and invertebrates. For a mobile booking you pick up to 10 species from over 30.
Hedgehogs, sugar gliders, panther chameleons, leopard and crested geckos, royal pythons, a corn snake, a giant Aldabra tortoise, a Bosc monitor, blue-tongued skink, turtles, tree frogs, an African bullfrog, giant African land snails, six kinds of millipede, stick and leaf insects, mantises and beetles.
The plain rundown of what travels, what stays here and what is only around sometimes is on the animal list.
No. Our hedgehogs are African pygmy hedgehogs. We keep them warm all year so they don’t try to hibernate, which is dangerous for pet hedgehogs, so you can meet them any time of year.
They are not the wild British kind — they come from a warm climate and live in a heated room. The same is true of everyone else here: nothing at our centre sleeps through the winter.
Sometimes. We have hoglets and sugar glider joeys when we've had a litter, but not all year round, and very young ones don't come out for handling.
Ask when you book and we'll tell you honestly what's here — please don't book expecting babies unless we've confirmed it.
Ask before you book. The green bottle blue tarantula and Sazimi's tarantula belong to one of our team, so they're only here on the days she's working, and she doesn't always bring them.
They can be handled and they can travel to mobile bookings. Tell us your date and we'll say whether it's possible.
No, sorry, for the welfare of our animals. The only exception is hedgehog boarding.
Please talk to us before you book so we can work it out properly with you.
We will do everything we reasonably can. The honest difficulty is that the animal room is full of prey species, and a dog in that room is genuinely stressful for them — so what usually works is finding somewhere safe and comfortable for the dog to wait while you are in the session, rather than turning anyone away.
Ring or email before booking and we will sort it out.
No need — we provide it, along with hand washing between animals.
Yes, supervised, and you will feed at least one animal — almost all of ours can be fed by visitors.
Not every animal every time, though. Some are on strict diets, some have already eaten, and some are on supplements where the amount matters. So we will not promise a particular animal in advance, only that feeding is part of the session.
Yes, if you ask. The insect eaters are fed live crickets and locusts and it is genuinely fascinating to watch.
Just mention it when you book so we can time it with their feeding.
Yes, if they would like to — just ask on the day. Some children get far more out of doing a job than out of holding something.
No. Every animal has its own enclosure, and nothing is ever loose unsupervised.
Animals come out one species at a time, with a keeper, and go back before the next one comes out. That is for their safety as much as yours.
Yes, often. The collection grows and changes, so there is usually something new since your last visit.
Yes. First-time visitors get a walk round every enclosure at the start so you know what is in the room before anything comes out.
Most were hand-reared here. The rest were chosen carefully for temperament and health, and a few came to us as rescues.
Nothing is here because it was cheap or available. Every animal that works with visitors is here because it copes well with people.
Sometimes, in an emergency. If we can give an animal what it needs, it stays. If we can’t, we find it a proper home rather than keeping it badly.
They retire here. They stop doing sessions, they keep their enclosure, and they are looked after for the rest of their lives.
Nothing is moved on because it has stopped earning.
Yes — the moment one stops enjoying it. If an animal starts finding visitors stressful it comes off the list, permanently if that is what it needs.
That is the whole basis of doing this properly. An animal that does not want to be handled is no good to anybody, least of all itself.
Yes, and you are welcome to see all of it before you book.
Every risk assessment is published in full on our compliance page, and certificates are sent on request, usually the same working day.
Go to Manage my bookings and change to the next package up, at least 48 hours before the party.
This makes sure we bring enough handlers for everyone.
No, adults aren’t counted unless they’re taking part or it’s an adults’ party.
We ask that the number of spectators is no more than the number of children.
Sundays are by request. Book any other date on our website, then write “Sunday please” and the date you’d like in the additional information box.
We’ll move your booking across and confirm it with you.
Parties are paid in full when you book online.
Party bags start from £3 each.
They’re animal-themed, with bubbles, sweets, a lolly, stickers, a glider, a fidget, a tattoo and card glasses. Ask us about other options.
The birthday child gets a birthday card with a Pets on the Green pen or pin badge, and every child gets a sticker.
We arrive about 15 minutes before your start time to set up. Setting up isn’t taken out of your hour.
We can do up to two parties a day.
The first 10 miles are included. After that it’s £35 for 11 to 20 miles, £60 for 21 to 30 miles and £90 for 31 to 45 miles.
This is charged per journey, not each way.
We need a room with clear floor space of about 150cm x 150cm, and at least 120cm x 120cm.
We bring our own mat to protect your floor, and the children sit on the floor, so no chairs or blankets are needed.
Outside can work on a warm day, but we always need a warm indoor room ready as well.
Many of our animals are cold-blooded and need to be kept warm.
About 15 minutes each side for a standard mobile party. We arrive 15 minutes before your start time and leave about 15 minutes after the end.
Yes — village halls, church halls and community centres are all fine. Garden parties at home too, weather permitting.
Up to 30 is bookable online. We can do considerably more than that depending on the type of event, the venue, how long, which animals and what it's for — get in touch for a custom quote.
Rather than children being entertained, they get a hands-on experience with real animals brought to them.
Our standard party includes 10 species of your choice from over 30 available, so you build the party around the animals your children are most excited about rather than getting the same fixed selection every time. You can upgrade to 15 species.
There's a real difference between seeing an animal in a book and having one in front of you — the movement, the texture, being able to ask questions while it's happening.
It isn't an animal-themed party. The animals are the party.
No. We arrive about 15 minutes before your start time to set up, and setting up isn’t taken out of your hour.
Clubs and youth groups can book online, under Clubs and youth groups.
School visits start from £250 per hour including VAT, with at least 3 of our staff.
Booking several sessions on the same day costs less — see whole-day visits.
Yes. We bring our friendliest, most handleable animals, so every child can touch and hold them.
Yes, and adults get as much out of them as children do — often more, because nobody is pretending to be brave for anyone else.
Come to us in Warlingham, or we come to you at mobile party prices.
Yes. From £250 per hour at your workplace, with at least three of our staff on site.
These work well as a break in a long day rather than an activity people have to perform at.
Yes. Get in touch with your date, venue and rough numbers and we will quote — weddings vary too much for a standard price.
Yes, from £250 per hour, pitched at the age group. We bring everything and lead all the handling; your staff manage supervision.
Yes, from £250 per hour. Tell us what the group is working towards and we will shape the session around it.
Yes, from £250 per hour — both as teaching and as wellbeing sessions during exam periods.
Yes, from £250 per hour. If funding is the obstacle, our funding page covers routes that community groups often do not know about.
Yes. Get in touch with the date, the venue and how long you need us — public events are quoted individually because footfall and setup vary so much.
You can find our alternative provision rates on our AAI & EHCP page.
Every placement starts with a first assessment at our centre, which costs £110 + VAT.
After the assessment, we send a written proposal to the school or local authority.
If you’d like to talk it through first, just email us.
Each young person’s slot is held for them every week, so any changes need to be agreed with us in advance.
Our alternative provision cancellation policy sets out the notice we need.
Yes. We invoice schools and local authorities against a purchase order, on 30-day terms.
It's built around the individual child rather than a fixed format. We adapt the pace, the environment, the interaction style and how much handling is involved, and give more time and more choice throughout.
We take account of sensory needs, communication differences, anxieties and phobias.
Allergies, medical or additional needs, sensory requirements, communication needs, phobias, triggers, and anything at all relevant to their welfare or safety.
The more we know beforehand, the better we can build the session around them.
We don’t offer free look-rounds, as ours is a working animal room.
The best way to see us is to book a single session, so you can meet the animals while you’re here.
Get in touch directly to discuss an educational or alternative provision session, and we'll provide booking and payment information to suit your school or authority. Mobile school experiences can also be booked online.
Risk assessments and insurance documentation are available, along with DBS and safeguarding information, which we'll discuss when arranging your booking.
Usually at short notice, subject to availability. Send us your preferred date, number of children, requirements and location and we'll arrange it as quickly as we can.
Yes, adapted to the age, group size and learning needs of the children.
We prefer to set up in one space with classes rotating to us, though whole class works too. Curriculum links available on request — real skulls, sheds and specimens tied to what's being studied, plus a focus on particular animal groups. Please request in advance.
Whole-school and year-group assemblies are available with a headset mic, either before group sessions or on their own.
A structured, goal-directed programme that uses facilitated interaction with animals to support emotional regulation, confidence, social development and learning readiness.
It is not a petting session, and it is not talk therapy. It is an intentional educational method delivered by a qualified practitioner in a licensed setting, with records kept after every session and a proper review each term.
It can be named in Section F of an EHCP as specialist educational provision, and it is commissionable by local authorities, schools and alternative provision settings. More detail is on the AAI and EHCP page.
Yes. Once you’ve chosen your hoglet, a deposit secures them as yours.
No, but our care guides explain everything you’ll need.
Our hedgehogs are African pygmy hedgehogs. We keep them warm all year so they don’t try to hibernate, which is dangerous for pet hedgehogs.
Your hedgehog's normal care information — usual food, feeding routine, handling requirements, health information, any medication, and any behaviours or special requirements we should know about.
Please bring enough of their usual food and anything essential to their routine.
As early as you can, especially for school holidays — spaces are limited. We can sometimes take shorter notice. Hoglets bought from us are prioritised.
Yes. Join our waiting list.
When we have a litter, we’ll ask to see photos of your setup before you come to meet the hoglets and collect.
Our hoglets start from £250. Please ask us for current prices.
Yes. We want our animals in suitable, responsible homes where their welfare comes first, so we'll ask about your experience, housing, diet, daily care and whether you're ready for the long-term commitment.
We will refuse a sale if we have concerns about the home, the care arrangements, or your understanding of what the animal needs.
The animal's welfare comes first. Please contact us before rehoming or selling elsewhere, so we can discuss it and find the right solution.
Where possible we'll take the animal back or help arrange a suitable rehoming.
An enclosure of at least 4ft x 2ft of floor space, with solid sides. Wire cages aren’t suitable.
A large, solid wheel. Flat saucer-style wheels aren’t ideal for hedgehogs.
A heat source on a thermostat, hides, and a shallow dish. Our care guide explains everything you’ll need.
No — African pygmy hedgehogs only. It is a species we keep, breed and know properly, and we would rather do one thing well than take in animals we are guessing about.
No. One night or three weeks, whatever you need.
No, we provide it — your hedgehog gets their own set-up in our heated animal room, never shared with another hedgehog.
Do bring their food, and something that smells of home if they have a favourite snuggle sack. You are welcome to bring their own wheel.
Yes, and more often if you ask. Photos and how they are getting on — some owners want daily, some would rather hear nothing unless there is a problem. Tell us which you are.
Both things at once: we contact you straight away, and we get them to a vet if they need one. We would not wait to reach you before getting an unwell animal seen.
We are experienced keepers and an ethical breeder, not a veterinary practice, and we would rather act early than be cautious about it.
Usually not, for a private session at our centre. Ciera is generally fully booked, and she cannot step out of one session to run another.
Ciera personally runs all animal-assisted intervention, all alternative provision, and every mobile booking — parties, school visits, care home visits and events. That is most of her week. Private sessions at our centre are run by our trained and DBS-checked team. You can meet the team here.
We can’t guarantee a particular staff member for any session, and the session will go ahead with whoever is scheduled.
Sessions are booked with Pets on the Green, not with an individual staff member. Staff may change because of scheduling, and that doesn’t affect our cancellation or refund terms.
Usually one keeper with you. For bigger bookings a second joins, up to two in the room.
Mobile parties are staffed to the group size — that is what the larger packages are paying for.
Everyone who works unsupervised with children holds an Enhanced DBS check. All other team members working alongside Ciera hold at least a Basic check.
Volunteers who work only with the animals are never on site while visitors are present and have no contact with children.
Everyone is trained here by Ciera before they handle anything in front of visitors. Most also bring their own animal experience, an animal management qualification, or both.
You can ask, but we can’t guarantee it. The rota is built around the animals and the week rather than around requests, and the session will go ahead with whoever is scheduled.
Wanting a different staff member isn’t a reason to cancel, and our usual cancellation policy still applies.
The exception is ongoing AAI and alternative provision, where consistency of person genuinely matters and is built in.
No. We do not photograph visitors unless you have asked us to, or we have asked you first and you have said yes.
The photos you take on your own phone are yours, and that is how nearly everyone prefers it.
No separate loyalty scheme. Block and package bookings get 10% off standard and 5% off SEN, which is where the saving is for regulars.
Yes, happily — we like it when people stay interested, and children often go home with a question they did not think of on the day.
We are genuinely busy, so keep it to a real question rather than a long list and we will come back to you.
Yes. Have a look at the shop.
Yes please, and thank you if you do. We are a small business and reviews are most of how new families find us — it makes a real difference.
We keep a waiting list for volunteers and work experience.
Placements are a minimum of 60 hours and take place on our animal care days.
Please email or message us. We keep everything in writing, so nothing gets missed or mixed up.
Email ciera.rose@icloud.com · Texts and WhatsApp 07748 656269 · or use our contact form.
We aim to reply within 2 working days. At busy times, it can take up to a week.
If it’s urgent or time-sensitive, say so and it will be picked up sooner.
We try to. Weekends are our busiest session days, so it may be the evening before you hear back.
Yes — same number, 07748 656269.
Coming soon.
No. It's much more personal than that — small groups, close supervised interaction and actually learning about the animals.
Sessions are built around the people attending. We keep groups small so it feels relaxed and individual rather than like a visitor attraction.
We're proud of how we keep it. Every enclosure gets a full clean at least weekly, with spot cleaning once or twice a day, and routines adapted to each species.
Animals naturally have some smell and we work hard to keep it to a minimum. Good hygiene and regular cleaning keep the room comfortable for the animals and for you.
An hour suits most children — enough time to enjoy it without dragging. Every child is different, especially younger children and children with additional needs, so the session adapts to their pace. A short break is completely fine.
Their welfare comes before everything. We know our animals individually and watch their behaviour closely before, during and after every interaction — looking for relaxed, normal behaviour and for any sign that one is uncomfortable or has had enough.
Animals are never forced to take part. If an animal doesn't want to interact, or we don't think it's right for that session, it stays in its enclosure.
Being available for a session doesn't mean an animal has to do it. Their choice comes first.
We understand why people ask, especially seeing a range of exotic species.
Every species has different requirements and we provide appropriate housing, diet, enrichment, environmental conditions and daily care. Interaction is carefully managed and is never more important than the animal's welfare.
We also think responsible, supervised interaction gives children something valuable — a chance to learn about animals properly, understand what they need, and develop respect and empathy rather than seeing them as something to play with.
We're based at a private residential property, but the experience runs from a dedicated garden room, not the family living areas.
The smaller setting is deliberate. It keeps sessions personal, limits how many people are around the animals, and gives a calmer environment where we can concentrate on each animal's welfare.
It also lets us offer what a large attraction can't — small, personal sessions adapted to whoever is attending, including children who need a quieter approach.
Young — I started this not long out of school.
My age doesn't determine the standard of care our animals receive. What matters is knowledge, experience, preparation and responsibility. We take animal welfare seriously and keep developing our knowledge across every species we work with.
Our shop is only open to people visiting for a session.
We only post badges and gift cards. Everything else is available in store.
We take cash and card.
Nothing matched that. Try a different word, or just ask us — we would rather you did.
Still not answered? Ask us.
We love hearing from you, and the easiest way to reach us is by email or message. Having everything written down means we can look back at the details and make sure we get your booking just right. We’ll always get back to you.
By appointment only — book online, or ask about a Sunday
