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Cancellation policy
7+ days notice — full refund
Less than 7 days — reschedule or 50% refund
Within 48 hours — no refund
Parties, events & care home visits — non-refundable
We're a small business and our calendar is getting busier — especially during half terms and holidays. When a session is cancelled at short notice, that slot often can't be filled, and it's a slot someone else could have booked. For larger groups, we also commit to additional staffing costs in advance based on your booking. This policy helps us keep things fair for everyone. Full terms
7+ days notice — full refund
Less than 7 days — reschedule or 50% refund
Within 48 hours — no refund
Parties, events & care home visits — non-refundable
We're a small business and our calendar is getting busier — especially during half terms and holidays. When a session is cancelled at short notice, that slot often can't be filled, and it's a slot someone else could have booked. For larger groups, we also commit to additional staffing costs in advance based on your booking. This policy helps us keep things fair for everyone. Full terms
