Cancellation Policy

We understand that plans can change, and we aim to be as accommodating as possible. However, due to the preparation, limited availability and the scheduling required for our animal handling experiences, the following terms apply:

  • Cancellations made within 48 hours of your scheduled booking
    • No refunds will be issued.
  • Cancellations less than 1 week before your scheduled booking You may choose to either:
    • Reschedule to another available date at no additional cost, or
    • Receive a 50% refund of the booking fee.
  • 7 days or more before your booking: A full refund will be issued.

If you wish to reschedule, please contact us at the earliest opportunity to confirm availability.

By confirming a booking with Pets on the Green, you agree to the terms of this cancellation policy.

We will always be as accommodating as we can on providing refunds, but a cancelled slot can affect others booking. Thanks for understanding.